Can I change or add to my order after it’s been placed?
Not yet—we're working on that feature. For now, you'll need to place a new order with the additional items. If you need to do something more complicated than that, send an email to help@clustertruck.com ASAP and we’ll see what we can do. Things move pretty quickly around here (it's kind of our thing), so your first order might already be in the works by the time you realize you forgot something.
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How can I cancel an order?
Send an email to help@clustertruck.com ASAP and we’ll see what we can do. Things move pretty quickly around here, so no guarantees if your food has already been made. But don't worry—get in touch, and we will get it worked out.
Can I track my order?
You sure can! Keep your browser window open after you place your order, and it'll automatically update to show what's happening with your order right now.
My order is in the cloud. What does that mean?
When your order is in the cloud, that means it is one of many orders being placed around the same time. We made you the promise that your food would reach your hands as fresh as possible, and we meant it. Your order hangs out in the cloud until there is somebody on their way to pick it up for you. Then (and only then), our chefs begin cooking each item in your order with just enough time to make sure it all finishes at the same time and goes straight out the door to you. So—no matter how long you may have waited for your food to arrive, rest assured that it never spend a moment getting soggy under a heat lamp.
My delivery is taking too long.
Delivery times depend on the time you placed your order and how many orders are ahead of yours. We usually try to warn you when wait times are longer than usual. If you feel like your order has taken longer than expected, you can chat with us or send an email to help@clustertruck.com.
There is something wrong with my order.
Cluster Truck Online
The easiest way to get help is to click the REPORT A PROBLEM button from your order history. You can also email help@clustertruck.com. We monitor that email address constantly while the kitchen is open, so we promise you'll get help quickly that way.
How can I print a receipt?
Cluster Truck Online Game
Log into your account and choose ORDERS from the main menu to access your order history. Find the order that you need the receipt for and click on the word 'receipt' for a downloadable and printable PDF.